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Media/Appliances Online launches Same Day Delivery Service

Appliances Online launches Same Day Delivery Service

By Winning Group Communications Team

15 June 2023

Appliances Online launches Same Day Delivery Service Title image

Appliances Online, Australia’s largest online appliance retailer, today announced its Legendary Service will now include Same Day Delivery Service for its entire range, including big and bulky items such as whitegoods, mattresses and furniture. The service is available to customers located in selected metropolitan areas of Sydney, Melbourne and Brisbane and delivery areas will be expanded within the next 12 months.

John Winning, Founder of Appliances Online & CEO of Winning Group, explained “We are proud to offer Same Day Delivery to customers in metropolitan areas in Sydney, Melbourne and Brisbane, across our entire range, including whitegoods, mattresses and furniture, a first for big and bulky products. When I started Appliances Online 17 years ago, I set out to provide customers with the most efficient and convenient shopping experience, through our unmatched legendary service. Even though we have served over 2 million Australians, we continue to listen to our customers' needs and innovate the shopping experience. Our same day delivery service ensures that we can provide customers with our legendary service within hours and when it’s needed the most, so that when a fridge breaks down, hundreds of dollars of food doesn’t go to waste. We look forward to expanding this service to more delivery areas within Australia over the next 12 months”.

James Bartlett, General Manager, Appliances Online, said “We have been offering Same Day Delivery for a few weeks now, with many customers using the service and appreciating the extra convenience, especially when it comes to needing to replace an item, including larger whitegoods, which helps them with their daily lives. Our Same Day Delivery service is part of our award-winning Legendary Service, which includes free next day delivery, free removal and recycling of old products, 24/7 locally-based customer support and price match guarantee. We strive to provide the best shopping experience in the world from the moment you land on our website to well after you receive your product and we are proud to have one of the highest customer satisfaction scores, a Net Promoter Score, in the world for retail. We also offer the industry’s only free removal and recycling program for old appliances, mattresses and packaging and the industry’s first efficient product rows to highlight and educate our customers on the environmental benefits of choosing water and energy efficient appliances”.

Mick Bunt, General Manager, Winning Services, said “Through Winning Service’s distribution network and fleet of drivers and installers, we are able to provide Same Day Delivery for all items, including big and bulky goods, which is a first for the industry. We have been trailing the service for some time now in Sydney's metropolitan areas and we are delighted to extend this to selected areas in Brisbane and Melbourne. Over the next 12 months, we look forward to expanding the areas for the service and to providing our legendary care to more Australians”.

Appliances Online’s Same Day Delivery is available Monday to Friday to customers who order by midday and are located in selected metropolitan areas of Sydney, Melbourne and Brisbane. Same Day Delivery service costs $50, including for large whitegoods.

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Emily Dahdah, Head of Communications


Acknowledgement of Country

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.