Winning Appliances Pty Ltd (ACN 002 193 688) and its related bodies corporate, including Winning Online Group Pty Ltd (ABN 99 151 836 314), Appliances Online Pty Ltd (ABN 19 151 833 546); Big Brown Box Pty Ltd (ABN 96 152 553 145); Winning Services Pty Ltd (ABN 34 152 213 039), Andoo Pty Ltd (ABN 49 115 622 172), Woodwin Pty Ltd (ABN 45 054 135 054), Heelix Pty Ltd (ABN 89 632 324 219) Best Home Chef Pty Ltd (ABN 66 159 385 841) and Home Clearance Pty Ltd (ABN 55 615 069 095) (referred to as the “Winning Group” or “we”, “our” or “us”) are committed to providing you with a high level of customer service.
This includes protecting and maintaining the privacy, accuracy and security of the personal information you provide to us. We are bound by, and will abide by, the Australian Privacy Principles set forth in the Privacy Act (Cth) 1988 and any other relevant privacy rules and legislation as amended from time to time. This includes the EU General Data Protection Regulation (GDPR) for persons located in the European Union.
If you are accessing our products and services via our websites, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories.
We do not generally collect “sensitive information” (such as information about racial or ethnic origin, religious or political views, criminal records, health information etc) from you.
If you are a participant of a competition organised by us, we may collect additional personal information from you. Please refer to the section “Competition Contestants” below for more information.
We do not store any credit card information obtained at our retail stores, by telephone or through our websites. We pass it onto our bank or where applicable, our supplier for processing. If you use PayPal, Afterpay, Klarna or Zip to complete your transaction, your personal information (including credit card information) will be collected and used in accordance with their respective privacy policies..
We only retain the last 4 digits for verification of your credit card on delivery. In some instances we request a copy of your driver’s licence and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.
There may also be occasions when we collect personal information from publicly available sources or third parties, such as via our business partners where we are responsible for delivering goods or services directly to you, or social media platforms such as Facebook or Twitter.
When you contact us directly you have the option to interact with us by not disclosing personal information to us or to use a pseudonym when dealing with us in relation to a particular matter. However, in some circumstances, we may be required or authorised by law or a court or tribunal to deal with you on an identified basis. Also, in some circumstances we may not be able to efficiently handle your inquiry if you are not identified or it may be impractical for us to deal with you in that way.
In addition, in order to improve and better our offers and services, the Winning Group may, from time to time, use your personal information to contact you to identify promotions, competitions, products and services offered by any entity in the Winning Group.
By supplying us your information, you give the Winning Group permission to communicate with you via email, SMS, MMS, social media and telephone to inform you about products and services offered by any Winning Group entity, or our business partners which are relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you in which case, the Winning Group will take steps to ensure you do not receive any such direct marketing information in future.
Some members of the Winning Group advertise with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here: https://policies.google.com/technologies/ads
Personal information provided to a member of the Winning Group may be shared with the Winning Group.
We may disclose your personal information to organisations outside the Winning Group which assists us to deliver our products and services. These third parties are too numerous to list and they may change from time to time. Some examples of the types of such organisations include:
These organisations may be located in Australia or overseas, including but not limited to the United States, the United Kingdom, the European Union, Canada and India.
We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the Australian Privacy Principles and any other relevant privacy rules and legislation as enacted from time to time, including the EU GDPR . These organisations are not permitted to use your personal information that we provide to them for their own marketing purposes.
In addition, we may release your personal information under the following circumstances:
The Winning Group takes reasonable steps to ensure that your personal information is protected from misuse, interference or loss and unauthorised access, modification or disclosure. We have systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working for the Winning Group all our employees sign a confidentiality agreement. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.
We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.
As part of normal logging of network activity, some of the Winning Group systems may collect specific information about network and internet services accessed by individual users. This information may be stored for a period of time and analysed through AI/ML processes for suspicious behaviour. This information may be used in a forensic investigation, as may be required from time to time, in the event of a security incident or investigation.
You may access or correct your personal information by contacting us. If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately, via our contact details set out below in the section “Contact Us”. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information, including, in our discretion and depending on the nature of your request, by asking you to complete a personal information request form.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable.
In some circumstances, access and correction requests may be exempt under applicable laws, and, as such, the Winning Group may not be required to comply with your request. We may impose a reasonable charge for the processing and handling of your request to access your personal information, if permitted by applicable laws.
Our contact details are:
Winning Appliances Pty Ltd
Level 2, 20A Danks Street, Redfern, NSW, 2016
Attention: Privacy Officer
Phone: 1300 050 050
If you believe the Winning Group has not adequately dealt with your complaint, you may complain to the Privacy Commissioner, whose contact details are found on their website https://www.oaic.gov.au/.
For more information about privacy issues within the EU, please visit https://www.eugdpr.org/
Last updated: 29 October 2021